Planes Moving And Storage INC

★★★★★★★★★★ Yelp

This is being written three weeks after the horrible move. I used Planes moving and Storage to move from Cincinnati a year ago. That move was smooth, it took six hours, I had the packing done I was charged around $6500. NOW, moving back from Chicago to Cincinnati a year later was a NIGHTMARE! As f...

Deborah M. · Jun 2025

★★★★★★★★★★ Yelp

Very unpleasant experience with this company- their customer service is horrendous. No one from the company reached out to us. It's too bad one star is the lowest rating that can be given

Brent X. · Jan 2022

★★★★★★★★★★ Yelp

I would never recommend this company.Our move was from Cincinnati to Pittsburgh, roughly 300 miles. The cost was nearly $11,000.00.They broke my $1500 Speed Queen washer. Delivery was Nov. 8 . When the 3rd party guy (nice guy!) attempted to set up the washer, he said two grommets necessary for balan...

Karen Q. · Nov 2021

★★★★★★★★★★ Yelp

These guys are the best. My move to Ohio from California was a nightmhare. I was scammed, my possessions disappeared. When I located them in LA, I had to find a reputable company to move them here. Planes made it painless. No issues. Grateful for their service, follow through and delivery.

Sarah M. · Jul 2021

★★★★★★★★★★ Yelp

I gave my move coordinator explicit instructions and contact information to pass along to the crew regarding construction at the end of my street, but the crew never received this information (apparently the emails were printed and buried in their paperwork), which led to miscommunication around acc...

Jill P. · Sep 2020

★★★★★★★★★★ Yelp

The movers and truck driver were great. However, my wife and I have had a terrible customer service experience. I am happy to share and elaborate on the miscommunication and disputes (incorrect charges on services not rendered) we have that are still unresolved despite numerous calls on our end- ha...

Brent X. · Jul 2020

★★★★★★★★★★ Yelp

I am a frontline healthcare worker. We chose this company while moving during the pandemic. The movers and truck driver were great. However, my wife and I have had a terrible customer service experience. I am happy to share and elaborate on the miscommunication and disputes we have that are still u...

Brent X. · Jul 2020

★★★★★★★★★★ Yelp

Super pleased with choosing Planes Moving and Storage. I have used thin in the past and trusted them for a multi location move (storage and temporary housing) lots of China and antiques. Nothing damaged and my team was so efficient that my bill was dramatically lowered due to few hours.Nice job!...

Johnnie C. · Dec 2019

★★★★★★★★★★ Yelp

Movers are incredible. They came on time and work efficient. Usually a move last about 8 hours, but this crew came in and killed it all in 4. I am extremely pleased and impressed. Justin Patrick and his entire crew are professional and courteous. I could not ask for a better crew to handle my move!...

Jay W. · May 2019

★★★★★★★★★★ Yelp

I have used planes before in a corporate move so I was familiar with them. I was not disappointed. I was able to get boxes and packing tape and paper. The truck driver was very friendly and helpful. I put my belongings in storage so I was concerned about the handling. Can't wait to move in my hous...

Fred B. · May 2019

★★★★★★★★★★ Yelp

My husband and I were very lucky to have Planes help us with a very quick move. We sold our home in West Chester very quickly which moved up the date on our move to Clearwater Beach. Planes had someone out right away to access what we would need and help us with a plan. They packed things quickly an...

Krystal B. · Mar 2019

★★★★★★★★★★ Yelp

BEWARE - BROKE ITEMS & LIED ABOUT ITPlanes subcontracted to a local company to prepare our grandfather clock for shipping. Subcontractor broke the clock while doing so. Planes lied to us and to the BBB saying it was broken before they touched it. Planes' movers plastic wrapped two of our four couche...

Laura F. · Mar 2019

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